Last Updated [Date]

Thank you for shopping at [Your Store Name], accessible from [Your Website URL].

We understand that sometimes things don't go as planned, and you may need to return an item. We strive to make the return process easy and hassle-free. This policy outlines the eligibility criteria and process for returning an item and receiving a refund.

Interpretation and Definitions

Interpretation

The words with capitalized first letters have specific meanings defined below. These definitions apply throughout this policy, regardless of whether they are used in singular or plural form.

Definitions

Company (referred to as "the Company", "We", "Us", or "Our" in this Agreement) refers to [Your Company Name].
Goods refers to the items offered for sale on our website.
Orders means a request by you to purchase Goods from Us.
Website refers to [Your Website Name], accessible from [Your Website URL].
You means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You have the right to cancel your order within [Number] days of receiving the Goods, without needing to give a reason.

The deadline for order cancellation is [Number] days from the date you receive the Goods, or on which a third party you designate, other than the carrier, takes possession of the delivered product.

To exercise your right of cancellation, you must clearly inform us of your decision. You can do this by:

Sending us an email: [Your Email Address]

We will reimburse you no later than [Number] days from the day we receive the returned Goods. We will use the same payment method you used for the original purchase, and you will not incur any fees for this reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please ensure that:

The Goods were purchased within the last [Number] days.
The Goods are in the original packaging.

The following types of Goods cannot be returned:

Goods made to your specifications or clearly personalized.
Goods that by their nature are not suitable to be returned, deteriorate rapidly, or have a short expiry date.
Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions, at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Please send the Goods to the following address:

[Your Return Address]

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: [Your Email Address]

Imprint